We were kept informed at all stages of the process. ALL questions were answered in a timely manner and there were no surprises. Staff at GEM made the process very easy, they were courteous, friendly and engaged. Everyone at GEM provided exceptional customer service, It made the process flow and feel properly. Lastly, you guys are fast, efficient and took the time to explain the process, gave options and have a good sense of humor. An excellent experience from an excellent company, A class act.